Timely and updated market rates are crucial to your entire supply chain. To jumpstart a smooth shipping process, we want to provide you improved quote turn time.
Your choice for a shipping partner is greatly influenced by quotations. Getting accurate and timely quotations is vital to you so you can make important business decisions. This 2018, we aspire to provide you a quotation within two hours.
Your business is always on the move that is why you want things done fast. When it comes to booking your shipment, you expect all associated details to be confirmed. We will meet your expectation by aspiring to confirm all your bookings within one hour for the year 2018 and at the same time provide you with equipment and vessel space.
Loading your cargo as planned is one important part of the shipping process. To ensure peace of mind and avoid unwanted surprise, our commitment to you is to ensure that all cargo you booked within commitment are 100% loaded as booked.
We care about delivering your cargo as much as you do. The risk of additional cost is higher if your cargo is not delivered on time. The on-time delivery of your cargo is our key focus to ensure a smooth supply chain that will enable you to turn the promises you made into promises delivered. This 2018, we aspire for 100% cargo arrival as per ETA or ETA plus one day.
We understand your need for smooth shipping transactions. We want you to avoid business interruptions that is why we are raising the bar once more to improve the quality of your ocean freight invoices by 95%.
To help you save time and effort and enhance your shipping experience, we will deliver accurate invoices so you can close your books faster and improve visibility over your transportation costs.
Shipping your cargo is no small task and there can be unexpected issues along the way. We strive to provide you solutions that will make the entire process quick and easy. In the event of any unwanted issue or trouble, we’ve got you. Your working relationship with Maersk Line is important to us and we want to ensure ease of business. In 2018, we aspire for 80% case resolution on the first contact. This will require least effort from your end in resolving issues and will enable you to invest time in other parts of your supply chain.
Aside from speedy delivery, we understand your need for fast resolution of issues. Timely issue resolution can help you maintain a smooth supply chain. We won’t keep you in the dark and we will provide you updates. We aspire 100% resolution of your cases within 24 hours.
No one likes to be kept in the dark when it comes to important matters. You want complete visibility during the entire transport plan of your cargo. By being updated with regards to changes in your cargo’s transport plan, you can plan accordingly and reduce risk of additional costs.
For 2017, we aspire 100% communication of changes within eight hours made to your transport plan in the event of operational incidents that may occur.
Communication of change This metric will be discontinued as TPCC is enhanced on existing ETA notification platform. Communication has been shared with customers via LinkedIn, Facebook and Twitter and as well as via articles on maersk.com and onemaersk. This metric will be discontinued starting October 2018.
