Booking Turn Time
How we measure results
Booking Turn Time will be measured from the time you submit a complete booking request to the time we issue back the first confirmation. The target for this is to confirm your bookings 100% in one hour.
Booking confirmation does not override the Bill of Lading terms. Vessel space refers to preliminary reserved capacity on all vessels within the transport plan based on an expected loading volume and a pro-forma schedule. Once vessel space is confirmed, we intend to provide you this within our control.
Only working hours in accordance to the particular country where the booking has been placed are taken into consideration.
In the event that a booking will be declined, this will not be included in the Booking Turn Time measurement.
Only standard dry and reefer booking received via the following channels are included:
- E-mail based on Maersk Line standard template